Shipping Information
ORDER PROCESSING
Atelier New Regime ships worldwide.
Atelier New Regime processes orders on weekdays (Tuesday through Friday, excluding holidays). Once your order has shipped, you will receive an email confirmation with the shipping details and associated tracking number.
Although most orders will be shipped out within 2 business days or less, please allow up to 5 business days for processing. Holidays and high volume periods may delay this process. Once an order is placed it cannot be modified or cancelled.
ESTIMATED SHIPPING TIMES AND COSTS
CANADA
| Service | Cost | Delivery Estimates |
| Standard Shipping | $9.90 | 2 - 6 business days from ship date |
| Express Shipping | $25 CAD | 1 - 3 business days from ship date |
UNITED STATES
| Service | Cost | Delivery Estimates | |
| Over $150 USD | Standard Shipping | Free | 4 - 7 business days from ship date |
| Under $150 USD | Standard Shipping | $15 CAD | 4 - 7 business days from ship date |
FRANCE / PORTUGAL / UNITED KINGDOM/GERMANY
| Service | Cost | Delivery Estimates |
| Express Shipping | $29.90 CAD | 4 - 9 business days from ship date |
REST OF THE WORLD
| Service | Cost | Delivery Estimates |
| Express Shipping | $39.90 CAD | 4 - 9 business days from ship date |
Delivery estimates are provided as guidelines only. The estimated shipping time may be subject to delays due to customs, shipping destination, and national holidays. We ask that you please allow up to 9 business days before contacting us in regards to your order. If you have yet to receive your order within this timeframe please contact us at orders@newregime.ca.
Atelier New Regime is not responsible for delivery times estimated by FedEx or any other third party services used.
Atelier New Regime is not responsible for any lost, stolen, or damaged shipments.
FREE IN-STORE PICKUP
Free in-store pickup at the Atelier New Regime flagship is available – for those in the Montreal area. Simply chose the “Store Pickup” option prior to checkout.
We will notify you via email when your order is ready for pickup. To collect your order, it is necessary to show a valid photo ID and the security code provided in your pickup confirmation email. Orders not collected within 14 days will be cancelled and refunded via store credit.
PAYMENTS
All prices are listed in Canadian dollars. We accept payments via Visa, Mastercard, American Express and Paypal.
Orders processed with Paypal eCheck will be held until payment has been cleared.
Please note that if your order is being shipped to an address differing from the credit card's billing address, we may request a picture of your ID and/or credit card matching the billing address.
ORDER ACCEPTANCE
All orders placed are subject to acceptance by Atelier New Regime and all items are subject to availability.
Acknowledgement of your order means we have received your order request; it does not mean that your order has been accepted or shipped, or that item availability has been confirmed. If an item is unavailable, we will cancel it and refund the amount to the original payment method, and notify you of via email.
Atelier New Regime reserves the right to refuse or cancel any order.
CUSTOMS
Atelier New Regime is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Atelier New Regime is not responsible for any lost, stolen, or damaged shipments.
RETURNED TO SENDER PACKAGES
If your package is not successfully delivered and is sent back to Atelier New Regime by the courier, we will contact you and refund the merchandise. The original shipping fee is not refundable.